A one-day interactive workshop that will help your company align strategic objectives for relationship development with CRM implementation and adoption goals.
The Challenge: CRM technology is implemented in isolation from business strategy goals for customer relationship development and management. As a result, CRM technology fails to drive and support the strategic goals of the business.
The Solution: An immersive workshop that helps sales, marketing, support, and technology stakeholders clarify strategic objectives for winning and keeping the best customers, developing the right relationships, and managing the activities & processes that support business objectives.
An opportunity to turn CRM into more than a technology tool. Our expertise in business relationship dialogue and design brings a fresh perspective to CRM technology implementation and adoption.
Workshop includes pre-session digital assessment, session artifacts, and summary of insights.